Entries that are bolded indicate recent product updates.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.



CoreXM



1. Web Service Task: Updated steps and added a section detailing on the “auth” field.


2. Response Weighting: Changes to Raked Weighting user interface.



CX Dashboards



3. XM App: Responses: Ability to read open feedback responses in the XM app, using the response ticker widget.


4. Action Planning v2: A new action planning experience that CX customers can opt into.


5. Text iQ Table Widget: You can now hide topics. Up/down data trends are now represented as arrows. “No data” vs. value of 0 now more clearly differentiated.


6. Dashboard Theme (CX): Location of dashboard theme customization moved to dashboard settings. 


7. Exporting Data from CX Dashboards: Change in dashboard export button appearance.


8. Dashboard Settings UI Changes: Once you enter dashboard settings, navigation is to the left instead of along the top.



Website / App Feedback



9. Embedded Feedback: Embed a helpfulness question on your site content so visitors can rate the content and provide feedback right on the page. Feature in preview, available only to those with the new guided setup.