Weekly Product Release Notes - June 10, 2021 | XM Community
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Weekly Product Release Notes BannerRECENT UPDATES | RELEASED ON OR BEFORE JUNE 10, 2021


Frontline Feedback

  • Frontline Feedback Form Editor Update: The feedback form editor will soon allow you to add key metadata and other custom information to every piece of feedback submitted.

  • UPCOMING FEATURES* | STARTING ON AND AFTER JUNE 16, 2021


    CoreXM

  • Certified Questions: Certified demographic questions use prebuilt questions that collect demographic data from your respondents to automatically push that data to the respondent’s contact entry in your XM Directory.

  • Actions

  • TextFlow: You can now trigger actions based on topics and sentiments detected in oncoming responses.

  • Zendesk Event: New event in Actions to trigger a workflow based on events in Zendesk (e.g., ticket assignee is changed).

  • XM Directory

  • Segments & Lists Tab: Segments, lists, and samples are being combined into one tab in XM Directory. This feature will start rolling out gradually on June 16.

  • FEEDBACK AND QUESTIONS


  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.


*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.

KatharineS Do the updates to Frontline feedback cover EX. We'd LOVE to see upgrades on EX and hat you share talks to what we need.


Hi Simonmd14 ! I'd recommend reaching out to your Customer Success Representative to see if Frontline Feedback is available for EX customers


KatharineS Thanks, will do. Frontline Feedback is available in EX, but has limitations to the CX version. Will connect with our Customer Success, to see what developments are across both.


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