Weekly Product Release Notes - June 17, 2021

KatharineS · 2021-06-17T15:52:49+00:00

RECENT UPDATES | RELEASED ON OR BEFORE JUNE 17, 2021CoreXMCertified Questions: Standardized demographic questions integrated with XM Directory. Now generally available.SMS Distributions: Customers can request the ability to send SMS from an alphanumeric ID. ActionsTextFlow: You can now trigger actions based on topics and sentiments detected in oncoming responses.Zendesk Event: New event in Actions to trigger a workflow based on events in Zendesk (e.g., ticket assignee is changed).ActionsSegments & Lists Tab: Segments, lists, and samples are being combined into one tab in XM Directory. This feature is rolling out gradually and may not appear in eligible accounts for several daysManaging Multiple Directory Contacts: New section of support page added for opting out contacts in bulk with a file upload.EXActions (EX): Actions is now available for Engagement projects!Multiple Data Sources in New 360 Reports: Visualizations unique to new 360 reporting now support multiple data sources.UPCOMING FEATURES* | STARTING ON AND AFTER JUNE 23, 2021Mobile SDKMulti-Intercept Support: A new version of Mobile SDK that enables multiple intercept capabilities. Note: API documentation for this feature will be updated once this feature is released.Mobile Embedded Feedback: This guided setup presents a natively-built, conversational listening solution to gain higher engagement in app users.EXAction Idea Boards: New feature for Lifecycle and Engagement projects. Action idea boards help dashboard owners crowdsource ideas from their team on what they should do to improve employee engagement.FEEDBACK AND QUESTIONSIf you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.You can provide feedback on the Weekly Product Release Notes here. *Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.

Weekly Product Release Notes - June 17, 2021 | Experience Community

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