Hi All,I'd like to build a script that detects if a ticket has been assigned to a person. If it hasn't, I want to email the person.For example, the person makes a change to a ticket (eg adds a comment or completes the follow-up questions) but forgets to assign the ticket to themselves. I noticed that when someone adds a comment to the ticket, the change is noted in the activity section of the ticket with the person's name and what they changed. Is there an API called to grab this info in order to retrieve the person's name to then send them an email reminding them that they need to assign the ticket to themselves?I found an API called 'CommentEventDetails' but it looks rather empty in the Qualtrics API resources webpage (https://api.qualtrics.com/instructions/c2NoOjYwNzc4-comment-event-details) so perhaps that won't work?Any advice would be most welcome.ThanksRod Pestell

Hello Rod_Pestell You can use the Retrieve events for a ticket call to retrieve the current status:https://api.qualtrics.com/api-reference/b3A6NjExMjU-retrieve-events-for-a-ticketYou can use the retrieve tickets for account in order to get details of all tickets currently in your account:https://api.qualtrics.com/api-reference/b3A6NjExMTk-retrieve-tickets-for-account

Get name of person who updated ticket (from activity section)

Get name of person who updated ticket (from activity section) | Experience Community

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