When clicking the hyperlink for the survey, the page displays “The URL is incorrect. Please double check the URL and try again.” This happens when we <a href="https://api.qualtrics.com/reference#transaction-batch-distribution-create">create a transaction batch survey distribution</a> through the API. If the emails are sent via a manual distribution from the Qualtrics web site the survey hyperlinks work.

Hi, @jtavenner! I'm sorry that you are experiencing this issue with the hyperlinks that you have generated via API. I would suggest reaching out to our Support Team so they can take a look into this with you! :)

Thanks. We forwarded our issue to Walker and they recommended we not use transactions and transaction batches. That has corrected the problem.

“The URL is incorrect. Please double check the URL and try again.”

“The URL is incorrect. Please double check the URL and try again.” | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded