Ticketing API extract email responses and follow-up details of a ticket

Hi All,

I’ve been testing out the ticketing API in order to retrieve the Ticket data and to include the Text of the Email’s Received and Sent plus the follow-up response.  So far the events endpoint (https://<datacentre>.qualtrics.com/API/v3/tickets/:ticketKey/events) only details the timestamps

eg.

{
  "result": {
    "elements": [
      {
        "createdAt": "2025-02-12T16:51:47.000Z",
        "eventType": "EMAIL_SENT",
        "ownerId": "UR_xxxxx"
      },
      {
        "createdAt": "2025-02-05T11:07:32.000Z",
        "eventDetails": {
          "newStatusId": 2,
          "oldStatusId": 1
        },
        "eventType": "STATUS_CHANGED",
        "ownerId": "UR_xxxxx"
      },
      {
        "createdAt": "2025-02-05T11:07:30.000Z",
        "eventType": "NOTES_CHANGED",
        "ownerId": "UR_xxxxx"
      },
      {
        "createdAt": "2025-02-05T11:07:30.000Z",
        "eventType": "KEY_VALUES_CHANGED",
        "ownerId": "UR_xxxxx"
      },
      {
        "createdAt": "2025-02-05T11:07:27.000Z",
        "eventDetails": {
          "newStatusId": 1,
          "oldStatusId": 0
        },
        "eventType": "STATUS_CHANGED",
        "ownerId": "UR_xxxxx"
      },
      {
        "createdAt": "2025-02-05T11:07:21.000Z",
        "eventType": "NOTES_CHANGED",
        "ownerId": "UR_xxxxx"
      },
      {
        "createdAt": "2025-02-05T10:02:05.000Z",
        "eventDetails": {
          "newUserId": "UR_eaMAM5pzayZx27Q",
          "oldUserId": "ROL_xxxxxf"
        },
        "eventType": "REASSIGNED",
        "ownerId": "UR_xxxxx"
      }
    ],
    "links": {
      "next": {
        "href": null
      },
      "prev": {
        "href": null
      }
    }
  },
  "meta": {
    "requestId": "xxxxx",
    "httpStatus": "200 - OK"
  }
}

Please can someone help me as to what the next step is to get the email text?

The same goes for the follow-up response of a ticket.  Which endpoint provides this?

So far I’ve looked through these endpoints:


https://<datacentre>.qualtrics.com/API/v3/tickets/:ticketKey Provides the main ticket data variables you’ve plugged in when creating the ticket and status and initial timings

https://fra1.qualtrics.com/API/v3/tickets/search provide top level info, eg you search for a ticket key it will return the name of it.