Managing guest experiences at the world’s largest living history museum | Experience Spotlight Series | XM Community
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Meet @nryalls ! He’s an XM Community member and the Manager of Guest Experiences at the Colonial Williamsburg Foundation, which is the world’s largest living history museum. Learn about his day-to-day role, how he’s crafting experiences for diverse audiences, and much more! Have a question for him? Ask below!

 

 

Timestamps:

  • 0:00- 0:37 Intro & Colonial Williamsburg Foundation background
  • 0:38-1:38 Nathan’s day-to-day role 
  • 1:39-3:30 Improving wayfinding and fostering a family friendly atmosphere
  • 3:31-4:45 Creating inclusive experiences for diverse audiences
  • 4:46-5:42 Innovating the museum experience through data
  • 5:43-6:32 Creating a unified guest experience
  • 6:33-7:32 Breaking down silos & Outro

Thanks for the XM Community spotlight! I just wanted to say that I could not do nearly half of my work without the Qualtrics Community and the support and guidance provided by everyone. 

Thanks for the XM Community spotlight! I just wanted to say that I could not do nearly half of my work without the Qualtrics Community and the support and guidance provided by everyone. 

@nryalls I genuinely loved watching this Spotlight and learned so much! Thank you for being the first Community member to take part in this series; you have set the bar high for future participation 😀

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