Managing guest experiences at the world’s largest living history museum | Experience Spotlight Series

Meet @nryalls ! He’s an XM Community member and the Manager of Guest Experiences at the Colonial Williamsburg Foundation, which is the world’s largest living history museum. Learn about his day-to-day role, how he’s crafting experiences for diverse audiences, and much more! Have a question for him? Ask below!

Timestamps:

• 0:00- 0:37 Intro & Colonial Williamsburg Foundation background
• 0:38-1:38 Nathan’s day-to-day role 
• 1:39-3:30 Improving wayfinding and fostering a family friendly atmosphere
• 3:31-4:45 Creating inclusive experiences for diverse audiences
• 4:46-5:42 Innovating the museum experience through data
• 5:43-6:32 Creating a unified guest experience
• 6:33-7:32 Breaking down silos & Outro