Workaround for Regular Email Blacklist Uploads? | XM Community
Skip to main content
Question

Workaround for Regular Email Blacklist Uploads?

  • December 4, 2025
  • 1 reply
  • 11 views

gPandey_715
Level 3 ●●●
Forum|alt.badge.img+9

Hi everyone,

I have a client who wants to “blacklist” certain email addresses and plans to send us a CSV of these emails on a regular basis. As far as I know, Qualtrics doesn’t offer an actual blacklisting feature.

This sounds opting these contacts in advance out of the Directory, but I’m not sure what the best approach is.

Has anyone implemented a workaround for this?

Any guidance would be appreciated. Thanks!

1 reply

Sachin Nandikol
QPN Level 6 ●●●●●●
Forum|alt.badge.img+45
  • QPN Level 6 ●●●●●●
  • December 4, 2025

Hello ​@gPandey_715,

Why don’t you try adding a new column to the CSV file? Create a field called ‘Unsubscribed’ and for the contacts you don’t want to send the survey to, set the value in that field to 1

Let me know if this works.