A survey link was set to expire today but has not yet, why? | Experience Community
Skip to main content
JoseS
Administrator
1 year ago
Question

A survey link was set to expire today but has not yet, why?

  • October 4, 2026
  • 1 reply
  • 20 views
Forum|alt.badge.img

I am testing out survey expirations to make sure things are working as expected. I generated a link for myself yesterday and had it set to expire after 1 day. It was supposed to expire today at 2:05pm PST but it is still active, currently it is 4:14pm PST. Why is this happening? We don’t want links opened forever.

On the Qualtrics dashboard, it does say 2:05pm. I’m not sure what is going on.

 

For the record, I generated a personal link for myself, not an email link.

1 reply

lizb311
Level 4 ●●●●
Forum|alt.badge.img+20
  • lizb311
  • Level 4 ●●●●
  • October 5, 2026

Hi! 

Here are a few things to double check in your settings to be sure your survey is set up correctly. Within the Survey Builder → Survey Options tab:

  • For the “Incomplete survey responses” setting, did you choose based on “survey start time” or “last time they edited a response”? If you selected “last time they edited a response” - then going back into the survey link could push out that date further
  • Did you check the option for “Automatic survey closure”? I would probably suggest turning this on (if you didn’t already), if you don’t want respondents to be able to revisit the survey after the expiration date

If you go into your Responses In Progress tab (within the Data & Analysis tab - click “Recorded Responses” then switch to “Responses in Progress”), you’ll be able to see when your test response expires. That will give you some more information about when the response will close - how far off it is from the current time. You can always take a look at that to double check when the response will actually expire/close.

    Terms & ConditionsAccessibility statement