Am I using the correct video type? | XM Community
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Am I using the correct video type?

  • 4 October 2021
  • 1 reply
  • 259 views
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Hi all,
I want to upload videos directly to Qualtrics and not host them externally (on YouTube, Vimeo etc.).
I was trying to upload a video and received the message:
"The graphic file you have attempted to upload is not of a supported type."
However, the video is .mp4 ("MPEG-4 movie" in "get info" menu on Macbook). The video is 2.5MB, so smaller than the 16MB maximum per file.
Does anyone know what the issue could be?
Thanks,
Sam
Screen Shot 2021-10-04 at 12.39.13.png

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Best answer by cbhavsar 4 October 2021, 16:57

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cbhavsar
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Hi Sam,
Instead of uploading the mp4 file to Graphics Library, try uploading it to "Files Library" :)

All the best for your project!

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