An unexpected error has occurred message in the Result page | XM Community
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I launched a survey with three questions yesterday, asking respondents to input the time they spent on certain administrative roles.  The question type is “Form Field”.  Question 1 has 5 fields, Question 2 has 3 fields and Question 3 has 10 fields.

 

On the Result page, the first question shows an error message:  “An unexpected error has occurred”.  In addition, the respondents’ input to this question is omitted when the survey data is exported.  Luckily, I can still see respondents’ input to this question one by one if I click “View Response” in the Data & Analysis page. Why is that?  I want to fix this error, otherwise, data of Question 1 will not been reflected in the exported spreadsheet.  Would you please help? Note: There is no such issue with the remaining two questions. 

 

Does the question or page include any html?  If so, make sure all html formatting is correct, especially quotes and closing tags.

Does the question or page includes any JS? If so, check the console to make sure there aren’t any errors.

If neither of the above apply, you should contact Qualtrics Support about the issue. If you can’t wait for Support to resolve the issue, I recommend hiding the question with display logic (False) to keep whatever data exists, and creating a new question from scratch.

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