Authenticating only works in survey preview | XM Community
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Question

Authenticating only works in survey preview

  • August 28, 2023
  • 4 replies
  • 81 views

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I’m having an odd error where I can successfully get past my survey’s authenticator when I preview my survey, but if I try to login to the live version of the survey I get the “unable to login in with the information provided” error.

4 replies

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  • Level 6 ●●●●●●
  • 247 replies
  • August 29, 2023

@WillV in this instance I would recommend reaching out to Support directly to explore any issues that might be causing this.  The only reason I could see is potentially the settings if you have enabled functions to prevent multiple responses.  


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  • Level 4 ●●●●
  • 48 replies
  • August 29, 2023

Hi @WillV 

You can refer to this post.


rgupta15
Level 4 ●●●●
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  • Level 4 ●●●●
  • 92 replies
  • August 30, 2023

Did you publish your changes? Try re-publishing the survey and try the live link again. If possible try a new link instead of using the same.


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  • Level 5 ●●●●●
  • 276 replies
  • August 30, 2023

Do you have the “ignore validation” option selected in the preview link? That might be why you’re only able to get past the authenticator in the preview.