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Authenticator not always working?

  • August 2, 2022
  • 1 reply
  • 179 views
K
Level 2 ●●
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For some reason, our authenticator is only working 50% of the time. It is really strange and I'm wondering if anyone has encountered this type of issue or could advise me. My Software team and Qualtrics support are unable to advise. Basically we are capturing a UserID field through our website. This is the same value as the externalreferenceID. For some reason though, it's only synching sometimes. I modified the survey flow so it synchs now, however our sample has declined 50% leaving me thinking it's now not letting folks answer questions.
MLBE embedded data.PNGMLBE survey flow 1.PNGMLBE survey flow 2.PNGmlbe survey flow 3.PNG

    1 reply

    C
    Level 4 ●●●●
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    • Chhavi_Ch
    • Level 4 ●●●●
    • September 26, 2022

    Hi kevinmc ,
    Is there any blank values in the UserID in your data & analysis tab?
    Just thinking, if you already have the ExternalDataReference to pass through authenticator, why we need User ID/Survey_User_ID?

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