Back Button in Authenticator Screen

Question

I have a survey where someone is asked if they’ve applied before -- if yes, they are branched to an authenticator. I need to figure out how people can go BACK to the first question (i.e., leave the authenticator screen) if they navigated there by accident. There doesn’t appear to be a configuration option with the authenticator to do this, so I tried updated the custom authenticator text with linked text, “Return to previous page” that’s linked to the survey (survey is set not to allow respondents to continue later).Outside of instructing people to clear cookies or open the link in an incognito window, is there some way to include a back button OR reset survey link in the Authenticator?

JonesE · Accepted Answer

Thanks! So I think there was something corrupt with my original survey instance (we were experiencing all kinds of inconsistent behavior throughout testing). I tried your idea, but it still didn’t work. I then copied the survey, changed nothing, and tried my original method that has always worked before (refresh the page/link to the survey link within page) and IT WORKED.I’m going to move forward with the new survey instance and the original method. Of note, your method can certainly work, but we also already had references to Q_R and Q_URL in our survey flow since we’re allowing people to return to the survey to update their original response via retake links, and I don’t want to mess with adjusting the survey logic now that the original method is working.Thank you for your help!

chackbusch · Answer

@JonesEI would work with a retake link which should create a new session and be independent of cookies.Create some embedded data like RetakeLink before the authenticator element.RetakeLink =https://SURVEY-URL-GOES-HERE?Q_R=${e://Field/ResponseID}&Q_R_DEL=1And use this then in the authenticator text.BestChristian

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded