Block recipient data and response summary in email? | XM Community
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Question

Block recipient data and response summary in email?

  • July 1, 2021
  • 1 reply
  • 26 views

I'm testing a function by which respondents can refer family members to the survey. While the email trigger from piped text works fine, each email includes full recipient data and a response summary even if I have the 'Include Response' box unticked. Is there a way to action this so I won't have respondents' data/responses exposed to their family members?

1 reply

MatthewM
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • July 1, 2021

Are you using Email Triggers or Actions? The response data should not appear in the messages if the appropriate boxes are checked/unchecked. Perhaps the survey needs to be published after making these changes?