Hi Team,
We wanted to check whether there is an option to edit or update a specific embedded data field within the Ticket Data section for existing tickets.
During the initial field mapping, we missed mapping a particular embedded data field (e.g., ABC Field), due to which its value was not captured in the existing tickets. Although the corresponding value is available in the source data, the field currently appears empty in the Ticket Data section.
We understand that the value can be manually updated in Data & Analysis, but we would like to know how we can update the same field in the Ticket Data section of existing tickets without recreating them.
Could you please confirm whether this is possible through the Qualtrics UI or via any API/Web Service endpoint? Any guidance or relevant API documentation would be greatly appreciated.
Thanks for your support.
