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Close the loop by email

  • July 4, 2024
  • 2 replies
  • 40 views

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Hi,

I'm working on a project involving tickets, and we'd like to reply to most of the feedback by sending personalized emails to the end users who respond, after the ticket owner has reviewed it.

Anyone has any guidance on how we can achieve this?

Thank you.

Best answer by Deepak

https://www.qualtrics.com/support/survey-platform/actions-module/ticketing/following-up-on-tickets/#TicketEmailing

Try this but there are a few caveats do read on Qtip in support page

2 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • 1555 replies
  • Answer
  • July 7, 2024

IRENDONJLL0
QPN Level 3 ●●●
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  • QPN Level 3 ●●●
  • 22 replies
  • August 8, 2024

Hi!

 

You could use ChatGPT if the level of manual work is very high!
https://www.qualtrics.com/support/survey-platform/actions-page/tasks/integration-tasks/gpt-task/