Creating Tickets based on multiple survey answers | Experience Community
Skip to main content
Solved

Creating Tickets based on multiple survey answers

  • April 22, 2025
  • 1 reply
  • 33 views
J
Forum|alt.badge.img

Does someone knows if its posible to create tickets based on being a detractor on 3 surveys at the same time?

the team that im woking in want to make tickets for a close the loop based on that description and i haven’t been able to find something similar to that

Best answer by Shashi

One of the way is to: We can make use of data project and store the score from 3 surveys against a common id (email). Now, create a scheduled workflow which will loop through all the records of the data project and check if all three columns are detractor then create ticket for that record.

1 reply

Shashi
Level 8 ●●●●●●●●
Forum|alt.badge.img+34
  • Shashi
  • Level 8 ●●●●●●●●
  • Answer
  • April 24, 2025

One of the way is to: We can make use of data project and store the score from 3 surveys against a common id (email). Now, create a scheduled workflow which will loop through all the records of the data project and check if all three columns are detractor then create ticket for that record.

Terms & ConditionsAccessibility statement