Data issue - retrieve old data?

Question

Hi everyone - hopefully someone has run into this before.We had a version published of a survey (rating question). The variable label was set to Q2. That version was published and it collected data. In the export, the variable was exporting as Q2_1.Months later someone changed the question type to a descriptive variable, Qualtrics saved the change as a draft (it was never published), and the user changed the question back to its original form as a rating question. The proper edits were made and the survey was published, data collection resumed.What we're noticing now is that Q2_1 no longer exists in the exported dataset but a new variable Q2_3 exists. We no longer have access to the original Q2_1 data.Does anyone know how to get Q2_1 back? We would like Q2_3 to go back to Q2_1 and restore all of the previous data and also keep the new data that's been collected.

Kate · Answer

Have you reached out to support? I think you're out of luck accessing this info via the tools you have available. But in certain specific circumstances I have contacted support who was able to retrieve historical data like this for me.

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