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Deleting a survey response

  • October 8, 2021
  • 2 replies
  • 619 views
M
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Hi,
I've got a survey in the field currently, through a mistake, someone internal took and completed the survey that had a link for a specific respondent. If I delete the response, will the person it was intended for still be able to take the survey?
Thanks!

Best answer by MatthewM

If the survey was submitted, deleting the response will not reopen the survey link. (It would be a different story if the response was in progress, though.)
You could reopen the response with a Retake link and share that with the intended respondent, but then the original responses will still be visible.
Your best option is create a new survey link for the contact and share that with them.

2 replies

MatthewM
Level 6 ●●●●●●
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  • MatthewM
  • Level 6 ●●●●●●
  • Answer
  • October 8, 2021

If the survey was submitted, deleting the response will not reopen the survey link. (It would be a different story if the response was in progress, though.)
You could reopen the response with a Retake link and share that with the intended respondent, but then the original responses will still be visible.
Your best option is create a new survey link for the contact and share that with them.

InessaG
Level 5 ●●●●●
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  • InessaG
  • Level 5 ●●●●●
  • October 8, 2021

I would suggest generating a Retake link as a new response option. Once they submit the new response, delete the old invalid response.

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