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Discarding Screened Out Responses


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Hi everyone,

I'm having an issue with the Discarding Screened Out Responses feature in Qualtrics.

According to the Qualtrics documentation, discarding screened-out responses should ensure they do not count towards the response limits on our license.

I've followed the instructions and configured the screen-out settings in Survey Flow, but screened-out responses are still being recorded and counted towards our license limits.

Has anyone experienced this issue or found a solution? Are there any additional settings that need to be enabled to ensure screened-out responses are automatically discarded and not counted towards our response limits?

Any guidance would be greatly appreciated.

Many thanks!

2 replies

PeeyushBansal
Level 7 ●●●●●●●
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  • Level 7 ●●●●●●●
  • October 23, 2026

These should not be counted if you flagged in survey flow with end of survey limit. I think you need to contact customer support or your success manager they can better answer this.


Mishraji
Level 4 ●●●●
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  • Level 4 ●●●●
  • October 24, 2026

​@amartin123 - please check your survey flow to ensure the survey actually ends at the end of survey element that you have configured within survey flow. At times, you might have multiple survey termination paths and not all are configured to screen out responses.