Discontinuation of Email Triggers | XM Community
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Discontinuation of Email Triggers

  • April 19, 2021
  • 2 replies
  • 153 views

Chanda_IUK
Level 2 ●●
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Hello everyone,
We have staff that have brought up concerns that email triggers will be discontinued in the new Qualtrics XM version. Will triggers not be an option in the new version? I see them under the new Post-survey options, but was told they would be replaced by Actions.
Can someone provide any insight and point me to more details?
Many thanks!

Best answer by AmaraW

Hi Chanda_IUK - please check out this community post for more information!

2 replies

AmaraW
Former XM Community Team Member
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  • Former XM Community Team Member
  • Answer
  • May 21, 2021

Hi Chanda_IUK - please check out this community post for more information!


Chanda_IUK
Level 2 ●●
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  • Author
  • Level 2 ●●
  • November 15, 2021

AmaraW I began using Actions a while back, so that I could get more comfortable with them (since the triggers are being phased out). I'm really impressed and think it's an easy to use and logical way to take care of triggers.😊