Duplicate survey's report is missing all data and shows "unexpected error" in all graphs | Experience Community
Skip to main content
MichaelC
Former XM Community Team Member
1 year ago
Question

Duplicate survey's report is missing all data and shows "unexpected error" in all graphs

  • September 22, 2026
  • 3 replies
  • 22 views
Forum|alt.badge.img

I have a series of events I’m trying to gather feedback on from participants through a survey, and I don’t need to change any of the questions, so for each new event I’m duplicating the survey, along with its report. The report template gets copied into the duplicate survey, but now there are survey responses coming in, and none of them are showing up in the report. The “Data & Analysis” survey tab shows that I have responses, but the “Reports” tab says there aren’t any. Also, none of the graphs are showing up. Where each of them should be, I’m just getting an “unexpected error has occurred” message. I need to duplicate this survey for a number of events, and I’d really rather not have to recreate the same report template over and over again from scratch for each one. Does anyone know how to get a report to work in a duplicated survey? Thanks for any help anyone can give me!

3 replies

pamelalbeck
Level 5 ●●●●●
Forum|alt.badge.img+42
  • pamelalbeck
  • Level 5 ●●●●●
  • September 23, 2026

And no changes at all between surveys, if I am understanding correctly?  I’ve run into widget errors in reports where changes were made to the original survey after the fact by another collaborator.  Other than that making sure to publish the surveys prior to sending out, even if they are copied from an existing project.  I’ve forgotten that before.

Refreshing your account could also help c/o this post: 

If it persists I would recommend reaching out to support.

Pamela L. Beck
Forum|alt.badge.img
  • AndyJM
  • Author
  • September 23, 2026

I checked again, and it looks like there was one question that got deleted, but it wasn’t included in the report. Could that still mess up the report?

Forum|alt.badge.img+1
  • SD_NJ
  • September 23, 2026

Was the survey and report created before the mandatory change to the results dashboard?  Was the survey “Pre-widget”?  I have similar issues with all former surveys used when the “Legacy” dashboard was replaced by the new widget-based dashboard.  My widgets are either broken or I can no longer display former report styles (tables and graphs) that used to exist in Legacy.  This is a particular challenge with matrix questions and tables.  Have you tried creating a “new” report inside the new results dashboard?

Terms & ConditionsAccessibility statement