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Error message on preview link

  • April 9, 2026
  • 2 replies
  • 42 views
AJoiner
Level 3 ●●●
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We are getting an error message on our preview link. The survey has been published and trying to do testing on the survey. We keep getting an error message that says “Sorry! We were unable to find this survey.” then a random error code. I cleared all browsing history and cookies, just to see if that would work and it did not. ☹️

Any help would be greatly appreciated.

Thanks,

Amy

2 replies

Mishraji
Level 4 ●●●●
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  • Mishraji
  • Level 4 ●●●●
  • April 9, 2026

You might want to check your survey flow for any end of survey element that could be preventing the question blocks to display and thus resulting in this error. Alternatively, it could be also happening due to custom code/incorrect question configuration on the first page of your survey.

If its okay, can you share the survey flow screenshot and the first few questions (upto a page break) to understand the root cause?

AJoiner
Level 3 ●●●
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  • AJoiner
  • Author
  • Level 3 ●●●
  • April 15, 2026

We ended up testing it through the email link and it still didn’t display so that is a bigger problem.

We have a ticket with qualtrics on the problem. It seems to be a weird issue on their end but we may have to redo the survey because we need to release it next week.

 

Thanks
Amy

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