We have an issue in our org where reps are following-up on the tickets, but rarely click on the ticket link in the email and fill out the ticket information. Is there a way to “fill out” the follow-up questions in the ticket directly on an email in outlook? Trying to think of ways to get the follow-up filled out without requiring them to go to their qualtrics ticketing page (all of the respondents info is shown in the email).
Solved
fill out ticket follow-up questions via email
+30Best answer by Deepak
Unfortunately No!
There isn’t an API or update ticket task which updates the follow up details directly.
+46Unfortunately No!
There isn’t an API or update ticket task which updates the follow up details directly.
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