How can I create an embedded field with the NPS category (Detractors, Passive, Promoter)? | XM Community
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How can I create an embedded field with the NPS category (Detractors, Passive, Promoter)?

  • March 1, 2022
  • 2 replies
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G
Level 1 ●
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I am working on a Salesforce integration and actually need the NPS category names to trigger some logic. Does anyone knows how to do it? The issue is not Salesforce, i just need to know how to create this embedded field from the survey platform. Thanks

Best answer by Aanurag_QC

Hi GabyS This might be a bit of a manual work but what you can do is use branch if logic in survey flow and set conditions where if Q1 score = 10, then set embedded value NPS_CATEGORY = Promoter. Similarly you can setup NPS_CATEGORY for each numeric value accordingly.

2 replies

Aanurag_QC
QPN Level 5 ●●●●●
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  • Aanurag_QC
  • Answer
  • March 2, 2022

Hi GabyS This might be a bit of a manual work but what you can do is use branch if logic in survey flow and set conditions where if Q1 score = 10, then set embedded value NPS_CATEGORY = Promoter. Similarly you can setup NPS_CATEGORY for each numeric value accordingly.

    G
    Level 1 ●
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    • GabyS
    • Author
    • Level 1 ●
    • March 2, 2022

    Thanks Aanurag

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