How to randomly show NPS question at the start for 50%, and at the end of survey for 50% | XM Community
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How to randomly show NPS question at the start for 50%, and at the end of survey for 50%

  • August 10, 2021
  • 2 replies
  • 21 views
A
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Hi all,
We currently have an experience survey where NPS is asked at the end of our survey flow. We are considering moving the NPS question to the beginning of the survey, and I would like to assess the impact this will have on overall scores.
Therefore I would like to know if there is a way I can use the randomizer to display the same NPS question, at the start of the survey for 50% of responders, and at the end for the other 50%. The rest of the body of the survey will be the same for everyone.
I can't work out how to do this without duplicating the entire survey flow.
Appreciate any advice that people may have.

Best answer by ahmedA

Put the rest of your survey in a group. Then add the NPS block and this group in a randomizer, to show both.

2 replies

A
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  • ahmedA
  • Level 7 ●●●●●●●
  • Answer
  • August 10, 2021

Put the rest of your survey in a group. Then add the NPS block and this group in a randomizer, to show both.

A
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Hi, I am so sorry for the slow response. Thanks for your great suggestion, we were able to implement the test successfully. Thanks again for your help, it was much appreciated.

AmaraW
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