How to remove usertypes that are greyed out for removal? | XM Community
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How to remove usertypes that are greyed out for removal?

  • October 5, 2023
  • 3 replies
  • 84 views
R
Level 2 ●●
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Is there a way for me as a Brand Administrator to remove default user types (like the trial accounts) added by Q themselves? I believe that we will never use 80% of those user types and I want to keep our environment clean.

The current issue is that all those account types are greyed out currently.


Thanks in advance!

Best answer by Nam Nguyen

@romanop Infor from Qualtrics did confirm each of these types is a Qualtrics Global Type (i.e., they are built into the platform), and it is not possible to delete global types. They’re planning to phase them out in a future update to the platform.

3 replies

G
QPN Level 2 ●●
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  • Guruparan
  • QPN Level 2 ●●
  • 15 replies
  • October 5, 2023

It is not possible to delete the default user type.

A
Level 5 ●●●●●
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  • ash123
  • Level 5 ●●●●●
  • 276 replies
  • October 5, 2023

I agree with @Guruparan. I don’t think there’s a way to do so. You could try making the suggestion in the Ideas tab to add this feature in.

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • 1096 replies
  • Answer
  • October 6, 2023

@romanop Infor from Qualtrics did confirm each of these types is a Qualtrics Global Type (i.e., they are built into the platform), and it is not possible to delete global types. They’re planning to phase them out in a future update to the platform.

Nam Nguyen - XM Technology Consultant | DXCON Vietnam


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