I am getting an error when I click the opt-out link on a preview email. | XM Community
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I am getting an error when I click the opt-out link on a preview email.

  • August 30, 2022
  • 1 reply
  • 265 views
alex_vanfosson
Level 2 ●●
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I sent myself a preview email of a new survey I am testing. When I click the opt-out link, I see the following in my web browser:
Qualtrics opt-out error from preview email.pngWhy am I getting this error? What does #Registration, RequireRecipientID# mean?

1 reply

alex_vanfosson
Level 2 ●●
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  • alex_vanfosson
  • Author
  • Level 2 ●●
  • 7 replies
  • August 30, 2022

I think I figured this out. The problem is that the preview's opt-out link doesn't have identifying information in it, so the unsubscribe page doesn't know who is unsubscribing. This makes sense because it is a preview email. You don't want preview emails to alter your contact's opt-in status.
I tested this theory by sending my self a distribution that was not a preview. The opt-out link looked like this:
http_s://[Redacted]/CP/Register.php?OptOut=true&RID=[lots of characters]&LID=[more characters]&DID=[even more characters]&BT=[just a few characters]&_=1
The preview's opt-out link looked like this:
http_s://[Redacted]/CP/Register.php?OptOut=true&RID&LID&DID=[lots of characters]&BT=[just a few characters]&_=1
I assume that the RID and LID parameters are the IDs that the opt-out page needs to successfully unsubscribe the recipient. Not having them results in the #Registration, RequireRecipientID# error.


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