Is it possible to customize the "survey inactive" message? | XM Community
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Is it possible to customize the "survey inactive" message?

  • May 15, 2023
  • 2 replies
  • 1250 views

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Right now, when we close a survey, the default messaging the user sees after clicking the link says: “Sorry, this survey is not currently active.”

We’d like to change this to a custom message like: “Thank you for all of your responses. This survey is no longer open.”

Is that possible?

Best answer by Deepak

@catntran Navigate to Survey Options → Responses → Inactive Survey message and change it to custom message.

Hope it helps!

2 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • 1555 replies
  • Answer
  • May 15, 2023

@catntran Navigate to Survey Options → Responses → Inactive Survey message and change it to custom message.

Hope it helps!


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  • Author
  • 1 reply
  • May 15, 2023

Thank you so much, Deepak. That worked! :)