Hello everyone,
I’m trying to set up a workflow in Qualtrics where the same survey can be triggered twice based on different events.
Here’s what I’m aiming to achieve:
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The survey is sent the first time, and the respondent answers the NPS question (for example, they select Detractor).
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Later, the same survey is triggered again for the same respondent.
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If the respondent completes the second survey and provides a different NPS response (for example, Promoter), I want this latest response to replace the earlier one.
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However, if the respondent does not respond the second time, the original response should remain as the final value.
In short, I want the system to update the NPS response only when a new response is received; otherwise, it should retain the previous one.
Has anyone implemented something like this or can suggest the best way to handle it in Qualtrics?
Thanks in advance!
