Participants receive error message when trying to access unique survey | Experience Community
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Participants receive error message when trying to access unique survey

  • March 11, 2021
  • 1 reply
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I have a survey that is connecting our contact list to an external data reference. Most of the time the survey/Qualtrics connects correctly, but we are experiencing quite a few incidences where we receive the attached screen. I have confirmed that the individual records we are experiencing this problem with have not yet take the survey AND are in our contact list correctly. Does anyone know why this might be happening and/or how to fix it?

Best answer by AmaraW

Hi sleslie! Hmmm, this sounds like it may not be intended functionality. If you have not yet already, we’d recommend reaching out to our Support team, as they are best equipped to handle an issue like this!

    1 reply

    AmaraW
    Former XM Community Team Member
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    • AmaraW
    • Former XM Community Team Member
    • Answer
    • May 14, 2021

    Hi sleslie! Hmmm, this sounds like it may not be intended functionality. If you have not yet already, we’d recommend reaching out to our Support team, as they are best equipped to handle an issue like this!

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