"Prevent participants to answer the authenticated section of the survey" duration | XM Community
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"Prevent participants to answer the authenticated section of the survey" duration

  • October 24, 2025
  • 2 replies
  • 33 views
SantiagoGomez97
QPN Level 2 ●●
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Hello,

I want to know if this option of the authenticator has a duration of the “prevention” or is it permanent?

Thanks

Best answer by vgayraud

Hi,

By default, a survey accessed with an authenticator will allow contacts to complete the survey only once. Activating the option you highlighted will allow them to authenticate and retake the survey multiple times, as long as it’s turned on.

 

Edit: the English name is Allow authenticating respondents to retake authenticated section.

2 replies

rochak_khandelwal
Level 5 ●●●●●
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Hi ​@SantiagoGomez97 , can you please put the English version of the same?

vgayraud
QPN Level 6 ●●●●●●
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  • vgayraud
  • QPN Level 6 ●●●●●●
  • Answer
  • October 28, 2025

Hi,

By default, a survey accessed with an authenticator will allow contacts to complete the survey only once. Activating the option you highlighted will allow them to authenticate and retake the survey multiple times, as long as it’s turned on.

 

Edit: the English name is Allow authenticating respondents to retake authenticated section.

Vincent Gayraud
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