We have been attemping to pay for our renewal since June and have had zero luck in getting a response. We have attempted to have an invoice issued several times, have contacted our account manager, renewals, support, nothing. We finally heard back from someone who said we would receive our invoice within two business days - this was two weeks ago, we haven’t received anything. Our account is set to expire today. Can someone please assist?
Question
Qualtrics Renewals Nightmare
+1
+30Looping in one of the Community Admins,
+1Thanks so much MatthewM!
Do you know if it’s an automatic deletion of our account? Just trying to prepare for the worst if our account is deleted. We have ongoing multi-year projects.
+30Thanks so much MatthewM!
Do you know if it’s an automatic deletion of our account? Just trying to prepare for the worst if our account is deleted. We have ongoing multi-year projects.
Sorry, I really don’t have any insight on that. I’m just a fellow customer. Hopefully the entire account would not be deleted and lost forever; that does not sound like a best business practice.
+41Hello
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