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Reference surveys not updating in projects

  • July 5, 2023
  • 3 replies
  • 50 views

SantiagoASI
QPN Level 2 ●●
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Hello Qualtrics Community,

I wanted to bring up an issue I've been facing regarding reference survey not updating within projects. I'm curious to know if any of you have experienced a similar situation or have any insights to share.

Lately, I've noticed that changes made to reference surveys, specifically in projects, do not seem to reflect the updates. Despite modifying the reference survey and saving the changes, the projects still display the previous version of the survey.

Best answer by SantiagoASI

Qualtrics resolved the issue, which was impacting certain specific accounts. However, we've observed that to visualize the modifications made to a reference survey, it's necessary to remove the reference survey from the current project and then re-add it.

3 replies

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • 6083 replies
  • July 5, 2023

Did you republish the surveys?


SantiagoASI
QPN Level 2 ●●
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  • Author
  • QPN Level 2 ●●
  • 15 replies
  • July 6, 2023

Yes, both the reference and the project.


SantiagoASI
QPN Level 2 ●●
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  • Author
  • QPN Level 2 ●●
  • 15 replies
  • Answer
  • July 28, 2023

Qualtrics resolved the issue, which was impacting certain specific accounts. However, we've observed that to visualize the modifications made to a reference survey, it's necessary to remove the reference survey from the current project and then re-add it.