SSO Authenticator | XM Community
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SSO Authenticator

  • 25 October 2021
  • 6 replies
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I am a Brand Admin (Yes, I am a member of the Brand Admin Community group but no permission to ask a question!)
I've had a question from one of our users regarding the SSO Authenticator. This article https://www.qualtrics.com/support/survey-platform/survey-module/survey-flow/advanced-elements/authenticator/sso-authenticator indicates that the user needs to: contact your IT department to obtain information on your SSO authenticator setup.
What information does Qualtrics need so that I can share with my user or look into it for them? 

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Best answer by AmaraW 15 November 2021, 20:52

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6 replies

AmaraW
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@byantha,
We reached out to our vendor regarding your issue and believe they were able to resolve it. Would you mind confirming that you are no longer experiencing the issue when you try to post in a Group? If you are still having trouble posting, let us know! 😁

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Yes, just tested and I was able Ask a Question in the Brand Admin group

AmaraW
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https://community.qualtrics.com/XMcommunity/discussion/comment/41882#Comment_41882We are so glad that we were able to get this resolved for you! Please, don't hesitate to reach out to our team if you ever encounter this issue again 😁

Q
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hi AmaraW byantha is there a list of documents we need to setup SSO?
X.509 certificate, private key for your certificate
IdP metadata information
Etc
PS: I am from a non technical background and find it hard to understand technical terms.

AmaraW
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https://community.qualtrics.com/XMcommunity/discussion/comment/47424#Comment_47424Hi there! I would recommend reviewing the support pages listed here on setting up SSO 😁 If you still have questions after reviewing the linked support pages, you'll want to reach out to the Support team, as they are best equipped to help answer questions and provide support! 😁

Q
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Userlevel 2
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Thank you!

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