Survey question text displaying incorrect words for some respondents | Experience Community
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Question

Survey question text displaying incorrect words for some respondents

  • June 3, 2026
  • 1 reply
  • 10 views
S

Hi everyone,

I'm experiencing a strange issue where some respondents reported that certain words in survey questions are being displayed incorrectly.

What's happening:

  • "世帯年収 (household income)" is displayed as "インタビュー (interview)"
  • "点数 (score)" is displayed as "金額 (amount of money)"
  • About 4 out of 1,200 respondents reported this issue
  • It is possible that the cause is having entered the question text in Japanese while leaving the survey language setting in English.

What I've already checked:

  • Cannot reproduce the issue on our end using the same answer selections
  • The issue does NOT occur in incognito/private browsing mode
  • No piped text or embedded data that could explain this behavior
  • No multi-language settings configured

Since the issue disappears in incognito mode, I suspect a browser extension might be causing this. However, the affected respondents are from different organizations, so it seems unlikely they all have the same extension installed.
 

Has anyone experienced something similar? Any ideas on what might be causing this?

Thanks in advance!

1 reply

SaurabhPujare_Ugam
QPN Level 5 ●●●●●
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Hi ​@Survay22,

 

I was wondering which distribution method you have used here? Because if it is email, there may be issue with version of the survey they have seen, e.g., they may be not seeing the latest published version and may have started the survey before any translation changes are being published.

 

Just a hypothetical scenario I’m envisioning, but more details on this can help to troubleshoot further. 

Best, Saurabh
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