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JoseS
Administrator
1 year ago
Question

Unable to export all responses

  • Nov 14, 2023 2:48 AM UTC
  • 3 replies
  • 900 views
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My survey is now complete and I’m looking to export to an Excel file. Despite all responses being selected only 3 responses are included in the downloaded file. I have exported this survey throughout data collection to review and haven’t had any issues, so not sure what is happening now?

It appears to work in other formats. It also shouldn’t be an issue with file size as this is a very short survey amongst a rather small cohort.

If anyone has any ideas on how to fix this that would be great!

3 replies

Sachin Nandikol
QPN Level 7 ●●●●●●●
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  • Sachin Nandikol
  • QPN Level 7 ●●●●●●●
  • Nov 14, 2023 3:49 AM UTC

Hi @MapleJ,

 

I think you might have added a filter before exporting survey. Please check if any filters are saved and are applied.

Please follow below steps for exporting survey resposes:

https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data/download-data/export-data-overview/ 

Sachin
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  • MapleJ
  • Author
  • Nov 14, 2023 4:06 AM UTC

Thanks for your response but no filters have been applied.

Swanand_Chavan_Ugam
QPN Level 5 ●●●●●
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Hello @MapleJ ,

Based on your question it seems the data file is getting exported correctly in all other formats (have you tried in CSV too?), it can be due to some special characters that is creating a problem.

 

You can try once using export API and see if that works. 

If not then Support team should be able to identify the concern.

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