I upgraded my free account on Saturday 2/24 around noon ET. My credit card has been charged but the upgraded version has not loaded. It’s Sunday at 8:45pm so it’s been 34 hours… I’m really frustrated because there is no way to submit a ticket for help as a “free” user but I just paid $1440 to upgrade. I am piloting a survey the next two days and then launching the official survey on Thursday. How do I get help from Qualtrics to resolve this problem?
Solved
Upgrade Problem
+1Best answer by MichaelC
Hello
This topic has been closed for replies.
+45Hello,
Reach out to Michael Cooksey, he will be able to support you.
+1
If so, did you message Michael on the community platform or do you have an email address?
+22Driving Qualtrics @ MHP – A Porsche Company 🚀
+41Hello
+41All customer issues on this thread have been solved! Closing this topic for now.
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