Hello,

Reach out to Michael Cooksey, he will be able to support you.

Thank you. I sent him a message and am waiting for a reply.

@SaraGatherInsight Was Michael able to help you with this problem? My boss renewed (and was charged for) our yearly paid subscription in June and suddenly last month we were reverted to a free account. We’ve been ghosted by our rep for the last week and every ticket customer service has emailed to an ‘internal team manager’ has gone unanswered. We’re about to miss a client deadline, so I figured I’m come to the community boards and see if anyone could help.

If so, did you message Michael on the community platform or do you have an email address? 

@TBGNYC Not sure if @Michael_Cooksey can actually help here, but if you write him some private message via the community, I am sure he will provide you an answer. 

Hello @TBGNYC -- I am so sorry to read about the issues your organization has experienced with the renwal. I’d be more than happy to help with this! I will send you an email to the address we have on file for you so we can get this resolved for you. Please accept my apologies for any undue confusion or frustration caused.

All customer issues on this thread have been solved! Closing this topic for now.