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Upgrading as an Existing User with access code

  • April 19, 2021
  • 1 reply
  • 488 views
G

Hello,
I have an existing free account associated with my university email address.
Recently my university has purchased licences for all students and now I am trying to upgrade my account using the code I received from my university.
I followed the instruction for upgrading as an exiting user, but the menu I see is different - no "upgrade account" option under the account setting (see screenshot attached) .
I would appreciate your help on how I can use the code to upgrade my account
Thanks!
Screenshot 2021-04-19 112407.png

Best answer by MatthewM

Hi Galo ,
I would suggest that you reach out directly to Qualtrics Support for assistance with this issue since it is account-related, and not an issue with the platform itself.

    1 reply

    MatthewM
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    • MatthewM
    • Level 6 ●●●●●●
    • Answer
    • April 19, 2021

    Hi Galo ,
    I would suggest that you reach out directly to Qualtrics Support for assistance with this issue since it is account-related, and not an issue with the platform itself.

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