Hi,
I have uploaded a few videos in a survey using HTML and URL and I've received a feedback that some of these video failed to upload.
Any idea what how I can fix this?
I'm hosting some of videos in dropbox.
Many thanks in advance.
Video is failing to upload in some browsers
+20Hi Simin,
You may need to provide some additional detail in order for someone to provide a solution here. On the face of it, I'd be asking...
- Have you seen evidence of the issues that have been fed back to you (e.g. have respondents provided you with any screenshots/captures demonstrating the behaviour they're describing)?
- Have you been able to replicate the issue?
- Have you tried to re-upload the offending videos and validate that they are indeed working (from your perspective) within the survey?
- Have you ensured that the relevant permissions have been conifigured on the Dropbox end to ensure that your videos are visible/accessible to any survey respondents?
Cheers,
Cameron
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