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Question

Video Response Rate

  • February 26, 2024
  • 2 replies
  • 72 views

JamesDiee
Level 2 ●●
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For those of you that collect video responses, what percentage of your respondents leave a video response?  Thanks! 

2 replies

chackbusch
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 415 replies
  • March 4, 2024

Hey @JamesDiee,

I think that depends very much on what kind of question the video feedback is about. For example, is it about optional verbal feedback or is it intended to film a problem (e.g. a defect of a product)? 

May I ask what the background of the question is? Just to compare (benchmark)?

Best
Christian


ooolomod
Level 4 ●●●●
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  • Level 4 ●●●●
  • 33 replies
  • March 20, 2024

Hi @JamesDiee, I include an optional video feedback question to capture feedback on customer service experiences. Since it’s optional, customers that opt out of the video/audio recording are then shown a mandatory text entry question to capture their feedback.  

So far, just about 7% of survey respondents leave a video/audio message, most opting for audio feedback (95% of audio/video responses).