My survey has a page with 9 questions. I set the auto-advance to make the page jump to the next one after 300 seconds. But after I collected all data, according to the timing record, 80 out of 400 participants spent more than 300s (from 301s to 600s or so) on this page. I had a similar problem in another survey. Do anybody know what's going on here? Thanks a lot in advance!
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Hi JFCHEN,
Did you collect device and browser data? I don't have much experience with this issue, but that would be the first place I'd look. This article - qualtrics.com/support/survey-platform/survey-module/editing-questions/question-types-guide/advanced/timing/ - says the auto-advance timer resets if the respondent exits and reopens the survey or navigates to a different page and then returns to this page, so maybe the recorded time includes total time across resets?
Best of luck!
Elliot V.W.
Did you collect device and browser data? I don't have much experience with this issue, but that would be the first place I'd look. This article - qualtrics.com/support/survey-platform/survey-module/editing-questions/question-types-guide/advanced/timing/ - says the auto-advance timer resets if the respondent exits and reopens the survey or navigates to a different page and then returns to this page, so maybe the recorded time includes total time across resets?
Best of luck!
Elliot V.W.
Thank you so much Elliot!
After testing the survey myself as a participant, I think I found out another reason. I set up all the questions on the page "force response" as well as "auto-advance after 300 seconds", but the former one disables the latter one, which means that the page won't advance after 300 seconds until participants answered all the questions.
However, I can't rule out the possibility that the problem is related to participants exiting and reopening the survey, which leads to multi-recorded time.
Still many thanks to you!
After testing the survey myself as a participant, I think I found out another reason. I set up all the questions on the page "force response" as well as "auto-advance after 300 seconds", but the former one disables the latter one, which means that the page won't advance after 300 seconds until participants answered all the questions.
However, I can't rule out the possibility that the problem is related to participants exiting and reopening the survey, which leads to multi-recorded time.
Still many thanks to you!
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