Can you send out an SMS survey without an end message showing? | Experience Community
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JoseS
Administrator
1 year ago
Solved

Can you send out an SMS survey without an end message showing?

I want my survey to finish with a relatively open ended question where customers can respond should they wish. I would like the SMS survey to close after 4 hours without contacting the customers again - is this possible?

Best answer by LaurenK

Hey @Liz_Arm2092! Check out this page about setting partial complete settings to 4 hours. Once the response is recorded after those 4 hours, the survey taker will not receive a notification or end of survey message _unless_ they respond. If you have any additional question, please feel free to reach out to our Support Team!
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4 replies

PeeyushBansal
Level 7 ●●●●●●●
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  • PeeyushBansal
  • Level 7 ●●●●●●●
  • October 1, 2018
You can do this by setting survey expiry date in survey options.
Best Regards, Peeyush
Hi bansalpeeyush29, thanks for your response, won't setting the expiry date will trigger an automatic end message?
PeeyushBansal
Level 7 ●●●●●●●
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  • PeeyushBansal
  • Level 7 ●●●●●●●
  • October 1, 2018
It will display message on link hit like survey is closed.
Best Regards, Peeyush
LaurenK
Former XM Community Team Member
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  • LaurenK
  • Former XM Community Team Member
  • Answer
  • October 16, 2018
Hey @Liz_Arm2092! Check out this page about setting partial complete settings to 4 hours. Once the response is recorded after those 4 hours, the survey taker will not receive a notification or end of survey message _unless_ they respond. If you have any additional question, please feel free to reach out to our Support Team!
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