I want my survey to finish with a relatively open ended question where customers can respond should they wish. I would like the SMS survey to close after 4 hours without contacting the customers again - is this possible?

Hey @Liz_Arm2092! Check out this page about setting partial complete settings to 4 hours. Once the response is recorded after those 4 hours, the survey taker will not receive a notification or end of survey message _unless_ they respond. If you have any additional question, please feel free to reach out to our Support Team!

You can do this by setting survey expiry date in survey options.

Can you send out an SMS survey without an end message showing?

Can you send out an SMS survey without an end message showing? | Experience Community

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