Can you trigger distribution by email in various languages depending on the language indicator | XM Community
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Can you trigger distribution by email in various languages depending on the language indicator

  • July 22, 2019
  • 7 replies
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I am building a survey to be distributed by email. Our population has 2 language preferences. I want to be able to program distribution by email using the right language to each person in my list. I have the Language indicator in my list. Can this be automized ? JD

Best answer by jdgagne

Ok, it is possible. I create two email messages in the library. How the system recognize which message goes to which language ?

7 replies

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 284 replies
  • July 22, 2019
Hi! using the language indicator in the database will trigger the distribution in the selected language based on the indicator, and they will be able to switch if they want selecting the language on the top of the screen on the right corner. You have to make sure you have the email invite and subject message translated to the second language

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  • 6 replies
  • July 22, 2019
Yes! I have done that on the EX Platform. So I guess it is also possible in others. At least, for EX, you have to create a message in the library in both languages. Then, the system will automatically assign the right message based on the language indicator. The indicator must me EN for English. Each language has its own.

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  • 8 replies
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  • July 23, 2019
Ok, it is possible. I create two email messages in the library. How the system recognize which message goes to which language ?

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  • Author
  • 8 replies
  • July 23, 2019
Ok I create 1 message in English and chose translate to have it in a second language. problem is, the translate function does not seem to work… the screen change but nothing happens. JD

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 284 replies
  • July 23, 2019
Can you send a screenshot? . Actually just selecting the translation does not complete the process. You have to select then the sencond language and if you want an automatic translation (from google translate) you have to clic on the red circle showing 0%, that opens a popover window about google translate and you just clic on the green button .

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 284 replies
  • July 23, 2019
If you want you can also copy the meesage text from the second language and paste it in the translation window, after selecting the second language on the rigt text box

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  • Author
  • 8 replies
  • July 23, 2019
Thanks Ana, it works now. the system had a hickup this morning, everthing works on the right language. Cheers, JD