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Does anyone have experience with using the 2 way email documentation feature in managing tickets?
I'm interested in learning more about the 2 way email feature so that unlicensed employees can respond to an email sent out through a ticket and their response is automatically logged in Qualtrics.
Best answer by Emily
Hi @Lparlin & @Akdashboard! Just wanted to jump in here. This feature does in fact exist and we have documentation on it that you can find here.
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