Downloaded data with newly added questionnaires not showing | Experience Community
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JoseS
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1 year ago
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Downloaded data with newly added questionnaires not showing

  • Feb 26, 2019 3:44 PM UTC
  • 7 replies
  • 121 views
Hi all, Hope you can help. During my datacollection I added a couple of items. When I download my survey results these results are not shown? What can I do to change this? Any help is appreciated! Best, Sjoerd

Best answer by Sjoerd

Thanks for all your comments. I tried refreshing the account but that didn't work. I contacted support. They showed me I could download the data using the legacy exporter. The data of the newly included variables was now also present. Glad it worked!
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    7 replies

    Level 5 ●●●●●
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    • Kate
    • Level 5 ●●●●●
    • Feb 26, 2019 6:11 PM UTC
    When you added questions, did you remember to "publish" the changes? That would make it so they are not displayed to participants, and subsequently will not be featured on the data collection download.
    TomG
    Level 8 ●●●●●●●●
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    • TomG
    • Level 8 ●●●●●●●●
    • Feb 26, 2019 6:11 PM UTC
    Did you remember to publish your survey after you added the new questions? Did you confirm that some of the responses are from after you added the new questions?
      • Sjoerd
      • Author
      • Feb 27, 2019 9:16 AM UTC
      Yes I published it after adding the questions. The weird thing is that I can also see the responses on the items when I check out the individual reports. However when downloading the SPSS file it shows a blank?
      PeeyushBansal
      Level 7 ●●●●●●●
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      • PeeyushBansal
      • Level 7 ●●●●●●●
      • Feb 27, 2019 10:56 AM UTC
      can you check if it is appearing in some other file format say .csv file. If it is appearing in one file and not in SPSS you can check with support.
      Best Regards, Peeyush
      • Sjoerd
      • Author
      • Feb 27, 2019 12:50 PM UTC
      The data is not available in any of the formats. If I select the choose the collumn in the data&analysis window at "tools" it also doesn't show, while when I look at the individual respons I can read the answers..
      Level 5 ●●●●●
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      • Kate
      • Level 5 ●●●●●
      • Feb 27, 2019 2:00 PM UTC
      @Sojerd Try refreshing your account. Sometimes I find that works as a sort of "turn it off an back on again" thing that clears up many issues. After that, I'd say your looking at a technical problem you should resolve with technical support rather than the community. !
      • Sjoerd
      • Author
      • Answer
      • Feb 27, 2019 2:03 PM UTC
      Thanks for all your comments. I tried refreshing the account but that didn't work. I contacted support. They showed me I could download the data using the legacy exporter. The data of the newly included variables was now also present. Glad it worked!
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