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Question

Email failed message?

  • June 1, 2020
  • 2 replies
  • 162 views

Hello
Has anyone ever had all of their emails in a distribution fail? I have created a contact list as normal but for some reason the server is not liking the email addresses. The format looks ok so not sure what it could be?

Cheers

2 replies

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • June 1, 2020

Hi!

i have experienced that when the MXrecord is broken. The emails cannot be sent because the distribution domain is not allowed. maybe you can check that



After speaking with support for a number of times, we finally figured out that the distribution was expired. Seriously, Qualtrics. That is a horrible error message. Make a better error message like "your distribution is expired" instead of "Failed Distribution". Absurd.