Email Trigger based on First Letter of Name | XM Community
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Question

Email Trigger based on First Letter of Name

  • December 7, 2020
  • 1 reply
  • 24 views
C

If a survey is completed with a last name field that begins with a specific letter, can an email be triggered to a specific recipient?
For example: Smith starts with the letter S, S gets sent to Recipient X.
If not, is there any alternative solution?
Thanks!
Chris

Abhishek_U

1 reply

Radam
Level 4 ●●●●
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  • Radam
  • Level 4 ●●●●
  • December 7, 2020

use the matches Regex condition, not the best with Regex but the below example should return true if it starts with a or A:
“^[a]” or “^[A]”

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