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Error opening downloaded data file

  • March 20, 2019
  • 3 replies
  • 164 views

algroom_heart
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When I downloaded a csv data file to my desktop and tried to open it, I got a message that Windows cannot complete the extraction. I figured out how to extract the data, but that's never happened to me before and wondered if anyone else has receive that error.

Best answer by LaurenK

Hey @algroom_heart! If you have not yet already, I'd recommend reaching out to our Support team so they can take a closer look at this issue and further troubleshoot!

3 replies

PeeyushBansal
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 1169 replies
  • March 21, 2019
i think this is due to file corrupt, you can try downloading again, it will work.

algroom_heart
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  • Author
  • 5 replies
  • March 21, 2019
Thanks, I'll give it a try.

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 900 replies
  • Answer
  • March 28, 2019
Hey @algroom_heart! If you have not yet already, I'd recommend reaching out to our Support team so they can take a closer look at this issue and further troubleshoot!